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Please fill in the form below to open a new ticket.

Contact Information
Email Address * Your email address.
Full Name * Your name.
Phone Number * Your phone number. Ext:
Help Topic
*
Return Authorisation This form is for customers looking to return items to Alliance Wholesale. All items return must have this form filled in prior to sending or items may be returned to customer.
Company Name *
Company Address * In case we have to send the package back to you.
Return Method *
Item 1 First item to return.
Request Type *
Model *
Serial *
Return Reason *
Brand New Condition?
Admin Password
Additional * Please ensure you add the items you leave or send with the unit. E.g. if you send a power supply, select powersupply. Or you may not get your power supply back.
Invoice# *
Credit Note#
Purchase Date
Do you require a replacement?
Factory Reset Ok?
Item 2 Second item to return.
Request Type
Model
Serial
Return Reason
Additional Items
Brand New Condition
Admin Password
Invoice#
Credit Note#
Purchase Date
Do you require a replacement?
Factory Reset Ok?
Item 3 Third item to return.
Request Type
Model
Serial
Return Reason
Additional Items
Brand New Condition
Admin Password
Invoice#
Credit Note#
Purchase Date
Do you require a replacement?
Factory Reset Ok?
Item 4 Fourth item to return.
Request Type
Serial
Model
Return Reason
Additional Items
Brand New Condition
Admin Password
Invoice#
Credit Note#
Purchase Date
Do you require a replacement?
Factory Reset Ok?
Item 5 Fifth item to return.
Request Type
Model
Serial
Return Reason
Additional Items
Brand New Condition
Admin Password
Invoice#
Purchase Date
Do you require a replacement?
Factory Reset Ok?
Other
Additional Information
CRMA Terms
Term 1 The customer is liable for all freight and insurance costs while goods are in transit and at the premises of Alliance Wholesale Ltd or it's subcontractors.
Term 2 Alliance Wholesale Ltd may repair or replace the goods, if applicable, in accordance with our Terms and Conditions of Trade (copy available on request).
Term 3 No credit will be given on custom made goods and non-stock items.
Term 4 The customer may be charged a 10% restocking fee against any credit that may be issued.
Term 5 No claim will be recoginzed unless returned goods are in "as new", saleable, undamaged, and not shop spoiled.
Term 6 Products returned that are withing 30 days past the invoiced date may be replaced with a new replacement. A request for credit may be declined if the products has not been returned in a new condition, meaning if the product or packaging has wear and or tear.
Agree to terms * I agree

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Contact Information

Return Authorisation

Item 1

Item 2

Item 3

Item 4

Item 5

Other

CRMA Terms

Term 1

Term 2

Term 3

Term 4

Term 5

Term 6

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